Policies/FAQ

Have questions? Feel free to email us at hello@merceandme.com, but maybe you'll find the answer here first! 

 

Q. How do you pronounce Merce?
A. Merce rhymes with "purse". 

Q. Are your items ready-to-ship?
A. Yes they are! At this time everything Merce & Me carries is in hand, ready to ship. If this were to change, it would be listed as such...loud and clear. 

Q. How long does it take you to ship?
A. We pride ourselves on quick shipping, with normally things going out the same to next business day. However, our shipping team is very small and sometimes the orders pile up, so we ask you allow up to three business days for ready-to-ship items to hit the mailbox. 

Q. Do you need models/Brand Reps?
A. I think this is our #1 question! We run brand rep searches several times a year, usually quarterly. And we love to share customer photos on social media. Be sure to tag us on Instagram #merceandjax and #merceandme 

Q. Do you wholesale?
A. Yes! Email as at wholesale@merceandme.com for details.

Q. Can I return an item?
A. Inner wear & hair products are not eligible for return. Other items can be exchanged for the same item in a different size (if inventory allows). The customer is responsible for paying shipping to return the item and to receive the new item. If the requested size is not in stock at the time the return is processed, the customer will receive store credit minus a 10% restocking fee.
Items must be RECEIVED by Merce & Me within 2 weeks (14 calendar days) of the customer's 'delivered' date as indicating by USPS tracking.  

If you receive a defective product, please notify customer service at hello@merceandme.com within 7 days of receipt. Merce & Me is not responsible for lost or damaged items in transit.

Q. My bestie bow came apart! What do I do?
A. Let us know! Email us at hello@merceandme.com and send us a picture of her bestie bow.  We will replace 5", 6", and 8" grosgrain ribbon Bestie Bows with the same product (size and color), by sending a replacement out with your next order. Just follow the instructions we give you when you email us!  
*bow must have been purchased within 60 days.

Q. My tracking number isn't showing movement! Can you track it for me?
A. No I'm sorry, all I have is the same tracking number as you. Please contact USPS to inquire about the status of the shipment. Merce & Me is not responsible for lost or damaged items in transit.

Q. What are your shipping rates? 
A. Shipping is based on your final purchase price, and is subject to change at anytime based on the current USPS rates: 
      $0-15 = $3.99
      $15.01 - $44.99 = $5.99
      $45 - $74.99 = $8.99
      $75 - 99.99 = $9.75
      $100 - 199 = $12.95
      $200+ = $15.95